Return to your organisation’s guiding
values, mission and vision and performance tracking system
and ask of these:
Does our organisation subscribe
to values of human rights, sustainable development and
customer satisfaction?
Is our organisation acting
consistent with its values?
Is our behaviour true to our
mission?
How close is it to its desired
state of existence?
Is it in touch with the needs
and expectations of stakeholders, shareholders, and the
realities outside of its organisational boundaries?
Are its actions compliant with
the laws of the land and the policies it has set for itself?
How can we prove that we are
doing the above?
Design, develop and implement an
integrated and comprehensive performance management
system that will allow you to answer the above questions
Demonstrate the credibility of your performance
management system and the organisational performance reports
generated by it through external verification (auditing).
Use a variety of stakeholder engagement
methodologies to communicate the results of your performance
management system and to gather information regarding
their needs and expectations.
Repeat all of the above for another cycle
- look for opportunities for learning and performance
improvements.
